React is a Dutch non-profit organization with more than 30 years of in combating counterfeit trade for more than 320 members like Apple, Nike and Pandora. React has a large international network with strategically placed offices and partners around the world to efficiently combat the global trade in counterfeit goods.
To improve and professionalize their services, React is working together with True People to design and develop a new member portal. The old portal had a poor user experience and lack of data/insights. The main purpose of the new portal is to inform properly and improve the cooperation with members to handle customs and police cases faster.
All information from a case is brought together. This way it can be assessed quickly and efficiently.
Members can easily see in which countries React facilitates protection against counterfeit good and in which countries protection might be possible.
By using filters to select data quickly and efficiently, reports can easily provide insight into the cases, brands and types of products of the counterfeit goods.
Microsoft Dynamics 365 is a software application that’s used by React to register and handle cases or data. With smart synchronization from Dynamics, it’s able to transfer a huge amount of relevant data to the portal. The portal presents the right information to the members in a simple way. This contributes to more efficient handling of the cases.
A major problem in handling cases is making sure members can quickly access the right images. The setup of SharePoint is so complex and extensive, that it’s impossible to show the images at SharePoint itself. With a smart connection, we’re able to quickly offer the images and documents to the members in the Member Portal. This allows a quick conclusion of forgery or not.